Is a retainer required?
No, a retainer is not
required. However, our
retainer packages offer
lower rates
based on the number of
monthly hours required.
How do we track our time?
We use
TimeTrax, a software that is
designed to act like a timer
with task lists to
be sure you will be invoiced
only for the work performed.
How do we charge?
Our rates vary depending on
the nature of the project,
if the client is on a
retainer and other factors.
The more hours that the
client commits to in a
retainer, the better the
hourly rate.
How are we billed?
Clients are billed via email
or fax on a monthly basis,
either on the 1st or
15th of
the month.
Your invoice will include a
detailed explanation of all
services provided
and the
actual time
it took to complete such
tasks.
When is payment due?
Payment is due upon receipt
of invoice, either on the
1st or 15th of the
month.
Any invoices
that are not paid within 3
working days are
considered
late and may assess a late
fee.
Am I responsible for
anything
other than the VA's
time?
If there any additional
costs associated with your
project, such as postage,
printing costs, etc.,
the client will be billed
the actual amount spent.
The
client will be advised prior
to such expense and asked
for approval.
Who am I actually hiring
with I use the Real Estate
Virtual Partners?
When using our of our VA's,
your contact and agreement
is with Real
Estate Virtual Partners.
There's no need for you to
search for a VA.
We do that
for you!
What kind of services are
available?
We have a complete list of
services available
here. Contact us if
there's a service
that you
need by
do not see.
Who manages my Virtual
Assistants?
There's no need for you to
manage your VA, we do that
for you. We will ensure
that
the tasks
assigned are completed and
by your deadline. If there's
a problem,
we contact you
immediately
and handle the situation. We
also will check in
regularly with you to make certain
that all is
running smoothly.
What if my VA gets sick?
One of the great things when
working with us is that if
your VA gets sick or
goes on
vacation,
with the procedure list that
was created at the beginning
of
our working relationship,
we can
easily find a VA to step in
and cover for the
missing
VA.
How do I know that my VA has
completed the work?
Typically you will see the
completed results, such as
with your website, etc. The
client is also
copied on all email and hard
mailings. We also offer our
retainer
clients access to
our intranet
where they can view and have
access to all
documents,
to-do lists and status.
What if there's a problem
with the work completed?
If there's a problem with
your task, contact us
directly. We will review the
problem and correct
it immediately.
How do we communicate with
clients?
Very easily! Email, fax,
phone and voice mail. These
days virtually anything can
be transported over the
internet and via email. We
also use traditional methods
such as overnight or express
services are billed tot eh
client at cost.
What about confidentiality
and privacy?
All of our clients and their
information are kept
strictly confidential. All
work is
saved in confidential
folders in our office. We
take your privacy very
seriously.
Please visit our
privacy policy for more
information.
How do I know that my VA
won't be sharing my secrets?
We have signed agreements
with all of our VAs that
include explicit
confidentiality
clauses that provides for
serious consequences if it
is breached.
Can I hire my Real Estate
Virtual Partner VA to do
other work for me directly?
Our VAs are not allowed to
complete any work for our
clients outside of the
Real Estate Virtual Partner
agreement we have with the
client.
